These Terms of Service govern your use of the Zelomari online store (zelomari.shop), operated by PROFLOW M&E LIMITED, registered at 19 Harehill Avenue, Todmorden, England, OL14 5LA, United Kingdom. By browsing the site, placing an order, or using any feature we provide, you agree to the rules set out below alongside our published policies on shipping, returns, and privacy.
What this covers
These terms apply to customers in the United States and Europe who access zelomari.shop to view products, submit orders, or interact with store features. Zelomari is the seller and contractual counterparty for your orders. The store runs on the Shopify platform, which provides the underlying technology; Shopify is not the merchant, does not fulfil your order, and is not a party to your purchase agreement.
Products, descriptions, and availability
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications shown on the site are accurate. However, screen calibration, lighting during photography, and device differences may cause minor visual variation. The product listing itself is the authoritative description of what you are buying.
Stock levels, sizes, and variants may change without prior notice. If an item becomes unavailable after you place an order, we will contact you to arrange a suitable resolution.
Pricing and checkout
Prices displayed on the site are shown in the currency indicated at checkout. Applicable taxes, duties, and shipping charges are presented during the checkout process before you confirm payment. If you notice an obvious pricing error, we reserve the right to contact you before fulfilling the order to confirm or correct the price.
Promotions, discount codes, and special offers are subject to the conditions stated at the time they are presented.
Placing and fulfilling orders
When you submit an order, you will receive an automated confirmation that we have received it. This confirmation acknowledges receipt and does not by itself constitute acceptance of the order. Your purchase contract is formed when we accept and process your order for fulfilment.
We may contact you or decline to fulfil an order if the product is unavailable, payment is not authorised, the delivery address cannot be verified, or there is a reasonable suspicion of fraud. If we cancel an order after payment has been taken, we will refund the amount paid.
Payment and billing
You must provide accurate payment and billing information when placing an order. By submitting an order, you authorise us to process payment through the methods available at checkout for the amount shown, including any applicable taxes and delivery charges.
We do not store your full card number or security code on our own systems. Payment processing is handled through the secure checkout flow provided by the platform.
Shipping and delivery
Order processing, dispatch times, shipping options, and delivery coverage are described in our Shipping & Delivery policy, which you should review before placing an order. Estimated delivery times are indicative and not guarantees. If a parcel is lost or damaged in transit, contact us so we can assist with the carrier's claims process.
Returns, refunds, and exchanges
Our returns and refund conditions, including eligible timeframes and any product-specific exclusions, are set out in our Returns & Refunds policy. Nothing in these terms limits rights you hold under applicable consumer protection law in your country of purchase.
Using the site responsibly
You agree not to use zelomari.shop to commit fraud, impersonate another person or entity, attempt to access systems or data without authorisation, upload malicious code, scrape protected content, infringe intellectual property rights, or interfere with other customers' use of the site.
These restrictions do not limit your right to leave honest reviews, make lawful complaints, or exercise consumer rights that cannot be waived by contract.
Intellectual property
The Zelomari name, logo, original text, images, and design elements on this site are protected. You may not copy, reproduce, sell, or use them commercially without our written permission. Third-party product brands and content remain the property of their respective owners.
Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights regarding that data.
Service availability
We aim to keep the site available, but it may be temporarily interrupted for maintenance, technical issues, or events beyond our reasonable control. We do not guarantee uninterrupted or error-free access.
Changes to these terms
We may update these terms to reflect changes in our services, policies, or legal requirements. The version published on this page is the one in effect at the time you place an order. We encourage you to review this page periodically.
Questions or concerns
If you have questions about these terms or your order, reach out to us at cryer@zelomari.shop or through the contact options on zelomari.shop.