Privacy Policy

This Privacy Policy explains how Zelomari, operated by PROFLOW M&E LIMITED, collects, uses, and protects personal information when you visit zelomari.shop or place an order with us. We aim to be straightforward about what we gather and why, so you can make informed decisions.

Information We Collect

We collect personal information in three ways: what you provide directly, what is generated during a transaction, and what is recorded automatically as you browse.

Information you give us. When you place an order, contact our support team, or submit an inquiry, you may provide your name, email address, phone number, billing address, and shipping address. If you communicate with us about a return, refund, or product question, we retain the content of that correspondence.

Transaction data. To fulfil an order we process details such as the items purchased, order amount, payment status, shipping information, and transaction records. Full payment credentials (such as complete card numbers or security codes) are handled by our payment service provider and are not stored by us.

Automatically collected data. When you visit our storefront, Shopify and our web server may log your IP address, device and browser type, referring pages, pages viewed, search queries, cart interactions, and checkout activity. This information helps us operate the store securely and understand how customers navigate the site.

How We Use Your Information

We use your information for purposes that are necessary to run the store and for purposes that are optional and subject to your consent.

Necessary processing: completing payments, fulfilling and shipping orders, providing customer support, managing returns and refunds, preventing fraud, maintaining the security and operation of the website, and complying with legal obligations.

Optional processing: sending you marketing communications only if you have opted in, and conducting analytics to improve the shopping experience. You can withdraw consent for marketing at any time by using the unsubscribe link in any email we send or by contacting us directly.

Who We Share Information With

We do not sell your personal information. We share it only with service providers who help us operate the store, and only to the extent needed for them to perform their role.

Because our store runs on Shopify, Shopify processes certain data on our behalf to host the storefront, handle checkout, and provide platform services. Shopify acts under its own privacy terms, which you can read at Shopify Consumer Privacy Policy.

We may also share information with payment processors to complete transactions, with shipping carriers to deliver orders, and with customer-support or IT tools that assist in running the business. We do not disclose specific third-party service names here because the exact providers we use can change; if you need a current list, please contact us at cryer@zelomari.shop.

Separately, we may disclose information where required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.

Cookies and Tracking Technologies

Our store uses cookies and similar technologies to keep the site working, remember your preferences, understand usage patterns, and support marketing where you have given consent.

Cookies generally fall into these categories:

Essential: required for core functions such as keeping your cart active, enabling secure checkout, and maintaining login sessions.
Preference: remember choices like language or currency so the site feels familiar on return visits.
Analytics: help us see which pages are visited and where customers encounter difficulties.
Marketing: used to show relevant ads or measure campaign performance, only where applicable and with your consent.

Not every category is necessarily active on our store at all times. You can manage non-essential cookies through the cookie banner or privacy-preferences link presented when you first visit, or through your browser settings. Please note that disabling essential cookies may prevent you from adding items to your cart or completing a purchase.

For general information about how Shopify uses cookies, see Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace our disclosure of any additional tools installed on this specific storefront.

How Long We Keep Your Information

We retain personal information only for as long as needed to fulfil the purposes described above, maintain accurate business records, resolve disputes, and meet applicable legal or tax obligations. Once those purposes no longer require the data, we delete or anonymise it. We do not publish fixed retention periods for every data category; if you want to know how long a particular record is held, contact us and we will explain.

How We Protect Your Information

We take reasonable technical and organisational steps appropriate to the nature of the data we handle, including limiting access to authorised personnel and requiring our service providers to protect information they process on our behalf.

No method of internet transmission or electronic storage is completely secure. While we work to safeguard your data, we cannot guarantee absolute protection against unauthorised access, loss, or misuse.

Your Choices and Rights

Depending on where you live, applicable data-protection law may give you rights such as requesting access to your personal information, asking for corrections, requesting deletion, objecting to or limiting certain processing, or withdrawing consent you previously gave. If you wish to exercise any of these rights, email cryer@zelomari.shop. To protect your information, we may need to verify your identity before acting on a request.

You can also stop receiving marketing emails by clicking the unsubscribe link in any message, or by letting us know through the contact details above.

International Data Transfers

PROFLOW M&E LIMITED is based in England, and our store serves customers in the United States and Europe. This means personal information collected from a customer in one region may be stored or processed in another. We rely on the infrastructure and safeguards provided by our platform and service providers to handle such transfers responsibly.

Children's Information

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy as our business, technology, or legal obligations evolve. When we make changes, we will revise the content on this page. We encourage you to review it periodically.