Quick answers to the questions Zelomari customers ask most often before, during, and after placing an order.
Finding the Right Piece
How do I choose the right size?
All Zelomari items are offered in sizes S through 3XL. Each product page lists the specific body measurements for that garment. Manual measurements may vary by 0.4–1.2 inches, so we recommend checking the size chart on the item page before ordering. If you are between sizes, most styles fit true to size and we generally suggest sizing up for a more comfortable drape.
Where can I see the fabric, color, and design details for a specific dress or set?
Fabric composition, neckline style, sleeve type, closure details, and available colorways are listed on each individual product page. Because materials and construction vary across our 255-item catalog, there is no single universal spec sheet—always confirm details on the specific item you are considering.
What if the color or size I want is sold out?
When a color or size is unavailable, the option will appear greyed out or removed from the selection menu on that product page. We do not maintain a public restock schedule, so if a specific item is important to you, please email us at cryer@zelomari.shop with the product name and the size or color you need, and we will let you know if it can be sourced.
How do I browse the collection by occasion or style?
The main navigation groups items into Evening Gowns, Two Piece, Short Dresses, Outerwear Jackets, and Jumpsuits Rompers. Within those, you can filter by design features such as Beaded Details, Halter Styles, Mermaid Silhouette, Cape Sleeves, Satin Slip, Faux Leather, and more. Best Sellers and New Arrivals are also available as standalone collections.
Ordering & Delivery
How long does it take to receive my order?
Orders are processed within 1–3 business days. After processing, delivery typically takes an additional 7–12 business days. Please plan accordingly if you need your outfit for a specific event—ordering at least three weeks ahead is a safe buffer.
Where does Zelomari ship?
Zelomari serves customers in the United States and Europe. If your country is not listed at checkout, please contact us and we will do our best to help.
Can I track my shipment?
Once your order has been processed and dispatched, you will receive a confirmation email. If you have not received tracking information within a few days of that email, please reach out to cryer@zelomari.shop with your order number and we will check the status for you.
After Your Purchase
What should I do if my order arrives with an issue?
If your package arrives damaged, incomplete, or with the wrong item, please email cryer@zelomari.shop as soon as possible with your order number, a description of the problem, and photos of the item and packaging. We will review your case and advise on next steps.
Can I return or exchange an item?
Because return eligibility depends on the condition of the item and timing, please email cryer@zelomari.shop with your order number and the reason for your request before sending anything back. We will confirm whether a return or exchange is possible and provide instructions if approved.
How do I reach Zelomari customer support?
The best way to reach us is by email at cryer@zelomari.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question so we can respond as quickly as possible.